Did he go too far or not far enough??

So if you check this out or watch the late night news from the states you get this 911 operator being reprimanded for make a snide remark to a caller, who happens to be a (so called) mother who could not break up a fight between her 2 daughters, one was 12 the other was 14!!! Come on!! Click here to listen to the call.
What is she doing calling 911 for this anyway?
Sure the operator probably could have handled it better and wasn't right to say ""OK. Do you want us to come over to shoot her?" and maybe it's just my call center sympathy kicking in for another phone monkey trying to do a job while being bludgeoned with stupidity on a semi-regular basis.
---(Well lets all hope it's NOT on a regular basis that people call 911 with such mundane issues as not being able to control thier preteen children, and (in my opinion) leading to this supposedly outrageous wise crack. Would he have been making jokes if she was crying and reporting a home invasion or a rape or a murder? I don't think so. I mean you can almost hear her head tilting from side to side as she says - well,.. I just got home from work and they were fighting...- just like all kids do some more than others but again..come on!)----
I think this fella actually thought it was a joke. He probably had a mother (like I did) who could kick all the kids butts in the neighbourhood, even throw in a neighbour or two - maybe even a husband if necessary. She had no right to be dialing 911 for this! At that time she should have been calling thier father, or had them trained well enough that the mere mention of doing so would straighten thier behavior out. Spare the rod and spoil the child? Hmmm?
I personally think Mr. Forbess SHOULD have said "Ok, Do you want us to send over a real mother?" Really though.